American Appliance Service

Dear Customers,

Like so many of you, we have spent the last several days and weeks learning about the Coronavirus (COVID-19) and how it is impacting our world. For American Appliance Service, that means understanding how it affects our employees, customers, and communities, and then making the necessary adjustments to our work and operations.

Keeping you and our families safe has been at the center of our conversations every step of the way. We want to keep you safe and limit the possibility of anyone catching the virus. With that in mind, we have made several moves in our business in response to the threat of the coronavirus.

WHEN WE COME TO YOUR HOME

We are increasing our daily cleanings and wipe all tools and equipment down before and after entering homes. Additionally, please expect the following when we come to your home for a repair:

1. Our technicians will be following CDC Protocol when they come to your home and will maintain a distance of at least 6 feet between them and anyone in your home. In conjunction with this, we have implemented a policy of not shaking hands (or any direct contact) to protect you and our employees. We ask that you respect and follow these guidelines as well when our technicians are in your home.
2. To prevent any unnecessary spreading of germs, we will be providing electronic copies of receipts only at this time. Please give the technician a valid and updated email address where you would like to receive your receipt.

CDC GUIDELINES 

We are closely following the Centers for Disease Control’s (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus.

IF YOU NEED TO CANCEL

If you don’t feel well or choose to cancel your repair, of course, we will be ready to serve you when you reschedule.

We know that many of you have scheduled in-home repairs with us. If you have any concerns, we will be happy to work with you to reschedule your appointment at no additional cost.

We will continue to closely monitor the situation and do all we can to protect you and our employees.

Stay Safe and Positive,